{"id":410,"date":"2019-11-20T11:34:29","date_gmt":"2019-11-20T09:34:29","guid":{"rendered":"https:\/\/help.viacodes.ly\/?post_type=ht_kb&#038;p=410"},"modified":"2019-11-27T16:37:54","modified_gmt":"2019-11-27T14:37:54","slug":"how-to-open-ticket","status":"publish","type":"ht_kb","link":"https:\/\/help.viacodes.ly\/knowledge-base\/how-to-open-ticket\/","title":{"rendered":"\u0643\u064a\u0641\u064a\u0629 \u0625\u0631\u0633\u0627\u0644 \u0637\u0644\u0628 \u0645\u0633\u0627\u0639\u062f\u0629"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u0625\u0646 \u0643\u0646\u062a \u062a\u0631\u063a\u0628 \u0628\u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0637\u0644\u0628 \u0645\u0633\u0627\u0639\u062f\u0629 \u062d\u0648\u0644 \u0625\u062d\u062f\u0649 \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u062a\u064a \u0642\u062f \u0642\u0645\u062a \u0628\u0647\u0627\u060c \u062a\u0633\u062a\u0637\u064a\u0639 \u0639\u0628\u0631 \u0627\u062a\u0628\u0627\u0639 \u0627\u0644\u0622\u062a\u064a:<br><br><strong>\u0623\u0648\u0644\u064b\u0627: \u0641\u062a\u062d \u0627\u0644\u0637\u0644\u0628.<br><\/strong>\u0639\u0644\u064a\u0643 \u0627\u0644\u062a\u0623\u0643\u062f \u0623\u0648\u0644\u064b\u0627 \u0645\u0646 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u062a\u0633\u062c\u064a\u0644 \u0627\u0644\u062f\u062e\u0648\u0644 \u0625\u0644\u0649 \u062d\u0633\u0627\u0628 \u0627\u0644\u0641\u0627\u064a\u0627 \u0643\u0648\u062f\u0632 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643.<br><br> 1. \u0627\u062f\u062e\u0644 \u0639\u0644\u0649 \u0644\u0648\u062d\u0629 \u0627\u0644\u062a\u062d\u0643\u0645 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u062d\u0633\u0627\u0628\u0643.<br><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"97\" class=\"wp-image-417\" style=\"width: 500px;\" src=\"https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-20-at-12.09.02-PM.png\" alt=\"\" srcset=\"https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-20-at-12.09.02-PM.png 1844w, https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-20-at-12.09.02-PM-300x58.png 300w, https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-20-at-12.09.02-PM-768x148.png 768w, https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-20-at-12.09.02-PM-1024x198.png 1024w, https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-20-at-12.09.02-PM-50x10.png 50w, https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-20-at-12.09.02-PM-60x12.png 60w, https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-20-at-12.09.02-PM-100x19.png 100w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><br> 2. \u0627\u062f\u062e\u0644 \u0639\u0644\u0649 \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0648\u0630\u0644\u0643 \u0639\u0628\u0631 \u0627\u0644\u0636\u063a\u0637 \u0639\u0644\u0649 \u0632\u0631 (\u0627\u0644\u0637\u0644\u0628\u0627\u062a).<br> 3. \u0639\u0628\u0631 \u0642\u0633\u0645 \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0633\u062a\u062c\u062f \u0628\u064a\u0646\u0627\u062a \u0643\u0627\u0645\u0644\u0629 \u062d\u0648\u0644 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u062a\u064a \u0642\u0645\u062a \u0628\u0637\u0644\u0628\u0647\u0627.<br> 5.\u0627\u0636\u063a\u0637 \u0639\u0644\u0649 \u0632\u0631 \u0641\u062a\u062d \u0637\u0644\u0628 \u0648\u062a\u0623\u0643\u062f \u0645\u0646 \u0636\u063a\u0637\u0643 \u0644\u0640 (\u0641\u062a\u062d \u0637\u0644\u0628) \u0627\u0644\u062a\u064a \u062a\u0646\u062f\u0631\u062c \u062a\u062d\u062a \u0646\u0641\u0633 \u0627\u0644\u0645\u0646\u062a\u062c.<br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"175\" class=\"wp-image-632\" style=\"width: 700px;\" src=\"https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/ghfg-1.png\" alt=\"\" srcset=\"https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/ghfg-1.png 1234w, https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/ghfg-1-300x75.png 300w, https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/ghfg-1-1024x256.png 1024w, https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/ghfg-1-768x192.png 768w, https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/ghfg-1-50x12.png 50w, https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/ghfg-1-60x15.png 60w, https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/ghfg-1-100x25.png 100w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br><strong>\u062b\u0627\u0646\u064a\u064b\u0627: \u0625\u0631\u0633\u0627\u0644 \u0627\u0644\u0637\u0644\u0628<\/strong><br>\u0644\u0625\u062a\u0645\u0627\u0645 \u0637\u0644\u0628 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 (\u0627\u0644\u062a\u0630\u0643\u0631\u0629) \u0642\u0645 \u0628\u0627\u0644\u0622\u062a\u064a:<br><br>1. \u0642\u0645 \u0628\u062a\u0639\u0628\u0626\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0627\u0632\u0645\u0629 \u0641\u064a \u0627\u0644\u0646\u0645\u0648\u0630\u062c\u060c \u064a\u0631\u062c\u0649 \u062a\u062d\u0631\u064a \u0627\u0644\u062f\u0642\u0629 \u0644\u0643\u064a \u064a\u062a\u0645 \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0629 \u0641\u064a \u0623\u0633\u0631\u0639 \u0648\u0642\u062a.<br>2. \u0641\u064a \u062d\u0627\u0644 \u0643\u0627\u0646 \u0647\u0646\u0627\u0643 \u0623\u064a \u0645\u0631\u0641\u0642\u0627\u062a \u0625\u0636\u0627\u0641\u064a\u0629 \u0623\u0648 \u0645\u0644\u0641\u0627\u062a \u062a\u0631\u064a\u062f \u0625\u0631\u0641\u0627\u0642\u0647\u0627 \u0641\u064a \u0627\u0644\u0637\u0644\u0628 \u062a\u0633\u062a\u0637\u064a\u0639 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0630\u0644\u0643.<br>3. \u062a\u0633\u062a\u0637\u064a\u0639 \u062a\u0639\u062f\u064a\u0644 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u0646\u062a\u062c \u0627\u0644\u0630\u064a \u062a\u0631\u064a\u062f \u0641\u062a\u062d \u062a\u0630\u0643\u0631\u0629 \u0628\u062e\u0635\u0648\u0635\u0647.<br>4. \u0627\u0636\u063a\u0637 \u0639\u0644\u0649 \u0632\u0631 (\u0625\u0631\u0633\u0627\u0644 \u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629).<br><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"775\" class=\"wp-image-532\" style=\"width: 500px;\" src=\"https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/fff-1.png\" alt=\"\" srcset=\"https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/fff-1.png 1245w, https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/fff-1-194x300.png 194w, https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/fff-1-768x1190.png 768w, https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/fff-1-661x1024.png 661w, https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/fff-1-32x50.png 32w, https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/fff-1-39x60.png 39w, https:\/\/help.viacodes.ly\/wp-content\/uploads\/2019\/11\/fff-1-65x100.png 65w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/p>\n\n\n    \t\t<div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \"   >\r\n    \t\t\t<span class=\"hts-messages__title\">\u0645\u0644\u0627\u062d\u0638\u0629<\/span>    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\t\u0644\u0645\u0639\u0631\u0641\u0629 \u0643\u064a\u0641\u064a\u0629 \u0645\u062a\u0627\u0628\u0639\u0629 \u062d\u0627\u0644\u0629 \u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643\u060c \u0628\u0625\u0645\u0643\u0627\u0646\u0643 \u0627\u0644\u0625\u0637\u0644\u0627\u0639 \u0639\u0644\u0649 \u0647\u0630\u0627 <a href=\"https:\/\/help.viacodes.ly\/knowledge-base\/\u0645\u062a\u0627\u0628\u0639\u0629-\u0637\u0644\u0628\u0627\u062a-\u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629\/\">\u0627\u0644\u062f\u0631\u0633<\/a>.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t","protected":false},"excerpt":{"rendered":"<p>\u0625\u0646 \u0643\u0646\u062a \u062a\u0631\u063a\u0628 \u0628\u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0637\u0644\u0628 \u0645\u0633\u0627\u0639\u062f\u0629 \u062d\u0648\u0644 \u0625\u062d\u062f\u0649 \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u062a\u064a \u0642\u062f \u0642\u0645\u062a \u0628\u0647\u0627\u060c \u062a\u0633\u062a\u0637\u064a\u0639 \u0639\u0628\u0631 \u0627\u062a\u0628\u0627\u0639 \u0627\u0644\u0622\u062a\u064a: \u0623\u0648\u0644\u064b\u0627: \u0641\u062a\u062d \u0627\u0644\u0637\u0644\u0628.\u0639\u0644\u064a\u0643 \u0627\u0644\u062a\u0623\u0643\u062f \u0623\u0648\u0644\u064b\u0627 \u0645\u0646 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u062a\u0633\u062c\u064a\u0644 \u0627\u0644\u062f\u062e\u0648\u0644 \u0625\u0644\u0649 \u062d\u0633\u0627\u0628 \u0627\u0644\u0641\u0627\u064a\u0627 \u0643\u0648\u062f\u0632 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643. 1. \u0627\u062f\u062e\u0644 \u0639\u0644\u0649 \u0644\u0648\u062d\u0629 \u0627\u0644\u062a\u062d\u0643\u0645 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u062d\u0633\u0627\u0628\u0643. 2. \u0627\u062f\u062e\u0644 \u0639\u0644\u0649 \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0648\u0630\u0644\u0643 \u0639\u0628\u0631 \u0627\u0644\u0636\u063a\u0637 \u0639\u0644\u0649 \u0632\u0631 (\u0627\u0644\u0637\u0644\u0628\u0627\u062a)&#8230;.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[3,2],"ht-kb-tag":[],"class_list":["post-410","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-account-management","ht_kb_category-getting-started"],"_links":{"self":[{"href":"https:\/\/help.viacodes.ly\/cofumep\/wp\/v2\/ht-kb\/410","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.viacodes.ly\/cofumep\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.viacodes.ly\/cofumep\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.viacodes.ly\/cofumep\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.viacodes.ly\/cofumep\/wp\/v2\/comments?post=410"}],"version-history":[{"count":8,"href":"https:\/\/help.viacodes.ly\/cofumep\/wp\/v2\/ht-kb\/410\/revisions"}],"predecessor-version":[{"id":635,"href":"https:\/\/help.viacodes.ly\/cofumep\/wp\/v2\/ht-kb\/410\/revisions\/635"}],"wp:attachment":[{"href":"https:\/\/help.viacodes.ly\/cofumep\/wp\/v2\/media?parent=410"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.viacodes.ly\/cofumep\/wp\/v2\/ht-kb-category?post=410"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.viacodes.ly\/cofumep\/wp\/v2\/ht-kb-tag?post=410"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}